Worst customer service.
I've had the XTR1 rack for just over a year now and it's been great so far. The parts came in and it was a fairly straight forward process to get it all put together and on the truck. On the trail it's proven to be very solid with the abuse that I've thrown at it and I have full confidence in it continuing to perform the same. I really like that it's a simple process to reconfigure and change how you have things mounted depending on how your gear changes with new purchases. All in all I give the rack a 10/10 so far.
I’ve had this rack installed for about 9 months now on my Ford F-150 and love it! It was easy to assemble. It came with everything I needed and all parts fit up perfectly! I’ve taken it out on fairly rough trails and it has worked perfectly!
By the end of the summer and fall camping season, I noticed one of the crossbars had moved a bit. I went through every bolt and snugged them up. Something I should have done after the first time taking it off road. This thing is beefy and very sturdy!
Thank you xtrusion overland for building such a high quality/modular rack!
Was able to order it to just the height I wanted and my truck looks great. I called the team at xtrusion-overland About some questions and a return. They were so cool. It was a pleasure doing business with them.
Thanks again Charlie Raven