Xtrusion Overland's shipping policy varies by type of product. Bed rack orders will come in two different boxes. One will be your extrusion bars, and the other will be hardware and bed rack components. Bed Racks and (either custom or pre-configured) are subject to stated current lead times unless otherwise specified. The standard shipping is UPS Ground for Continental US. We ship to Alaska, Hawaii and Puerto Rico under UPS or USPS. International shipping is available to Canada during check out, however, the consumer is responsible for any and all duties and taxes as the merchandise is received. International shipping to other countries is available upon request. Other Xtrusion Overland products that are considered accessories might be in stock and shipping times varies from 2-5 days on most occasions. However, at times the product might not be in stock and it will be automatically backordered. If you consider your item should have arrived by a specific time frame, feel free to contact us at email@example.com to check on it. Third party products are also subject to the same policy. Product availability on the website does not necessarily convey product in stock. If you want to make sure it is in stock you can contact us and we'll check for you. If you want to cancel an order, it will be subject to our refund and cancellation policy found here
Shipping insurance is not included in the price of shipping, however, Xtrusion Overland at its sole discretion will cover any issues with damages in transit, lost packages, (with the exception of delays), and we will do our best to ship a replacement item as soon as possible once it's been deemed a loss. Third party products are subject to their respective shipping policies, unless it is considered a direct shipment from Xtrusion Overland's warehouse.
Once the product ships you will receive an email with tracking information on your product or you can check status of your order here.