Policies and Frequently Asked Questions (FAQ)
LEAD TIMES
CANCELLATION POLICY
Please note our cancellation policy. Refunds are deducted a 5% fee due to payment processing gateways. For more information on our cancellation policy and refunds, check the link here and for terms and conditions here
For any questions regarding deliveries please contact us at support@xtrusiondesigns.com or 1-833-987-6837
Return & Refund Policy
Returns
It is our best interest to satisfy you with your purchase. We will work with you to the best of our ability to make sure you are happy with your purchase, whether we send you replacement parts, or different components to satisfy your needs. In the event you are still not satisfied with your purchase after working with us and would still like to return your purchase, there is a 20% restocking fee on ALL orders RETURNED, and the initial shipping charge will also be deducted from your refund. If we receive your return and discover that the item is used an additional 10% fee will be put in place. any modification done to the product will not be eligible for returns. original shipping costs will not be refunded.
To be eligible for a return, we require a receipt or proof of purchase, your item must be unused, in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Return Instructions
To start a return, please send us an email at support@xtrusiondesigns.com or by our contact us form by CLICKING HERE. Please provide your order number in the title of your email/contact us form, along with details regarding your return request. Once we have approved your return request, you will be responsible for shipping your return back to us. We advise you to purchase a shipping label with tracking information or shipping insurance as we are not responsible for lost return packages. Shipping costs are non-refundable.
Please address all returns to:
Xtrusion Overland
ATTN: Returns Department
11021 E. 28th St N Suite 110
Wichita, KS 67226
Refund Process
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on gift cards.
Shipping Policy
Xtrusion Overland's shipping policy varies by type of product. Bed rack orders will come in two-three different boxes. One will be your extrusion bars, and the others will be hardware and bed rack components. Bed Racks and (either custom or pre-configured) are subject to stated current lead times unless otherwise specified. The standard shipping is UPS Ground for Continental US. We ship to Alaska, Hawaii and Puerto Rico under UPS or USPS. International shipping is available to Canada during check out, however, the consumer is responsible for any and all duties and taxes as the merchandise is received. International shipping to other countries is available upon request. Other Xtrusion Overland products that are considered accessories might be in stock and shipping times varies from 2-5 days on most occasions. However, at times the product might not be in stock and it will be automatically backordered. If you consider your item should have arrived by a specific time frame, feel free to contact us at support@xtrusiondesigns.com to check on it. Third party products are also subject to the same policy. Product availability on the website does not necessarily convey product in stock. If you want to make sure it is in stock you can contact us and we'll check for you. If you want to cancel an order, it will be subject to our refund and cancellation policy found here
Shipping insurance is not included in the price of shipping, however, Xtrusion Overland at its sole discretion will cover any issues with damages in transit, lost packages, (with the exception of delays), and we will do our best to ship a replacement item as soon as possible once it's been deemed a loss. Third party products are subject to their respective shipping policies, unless it is considered a direct shipment from Xtrusion Overland's warehouse.
Once the product ships you will receive an email with tracking information on your product or you can check status of your order here.