Policies & FAQ
Everything you need to know about shipping, returns, warranty, and our products — all in one place.
Lead Times
Our bed racks are highly customizable, which means thousands of possible combinations. We're constantly improving our processes to deliver reliably.
Please visit our lead times page, or view the lead times directly on the product page.
The estimated lead time provided at checkout is just an estimate — it's not a guarantee of ship date. Many times lead times can be shorter, but extenuating circumstances (maintenance, component delays, demand surges) can extend them.
If you need more information, view our current estimated lead times or contact our team.
Warranty
Warranty Coverage
Xtrusion Overland stands behind the quality of our products. Our warranty covers manufacturing defects in materials and workmanship under normal use.
Please visit our dedicated Warranty page for full terms, coverage details, exclusions, and how to file a warranty claim.
Shipping Policy
How We Ship
Bed rack orders ship in 2–3 boxes: one for hardware and components, and additional boxes for the extrusion bars. Standard shipping is UPS Ground for the Continental US. We ship to Alaska, Hawaii, and Puerto Rico via UPS or USPS.
International shipping to Canada is available at checkout. The customer is responsible for any and all duties and taxes upon delivery. International shipping to other countries is available upon request — contact us to arrange.
Stock & Accessories
Accessories may ship in 2–5 business days when in stock. If an item is not available, it will be automatically backordered. If you need to confirm stock before ordering, contact us.
Shipping Insurance
Shipping insurance is not included in the price. However, Xtrusion Overland at its sole discretion will cover issues with damages in transit or lost packages (excluding delays). We will ship a replacement item as soon as possible once a loss is confirmed.
Once your product ships, you'll receive a tracking email or can check your order status here.
Returns & Refund Policy
Return Window
You can return your purchase within 30 days of receiving your last package, if shipped in multiple packages.
Fees
- 20% restocking fee on all returned orders
- Initial shipping charge is deducted from your refund
- If the item is used or damaged from shipping: additional 10% fee
- Any modifications to the product void the return eligibility
- Original shipping costs are non-refundable
Return Requirements
- Receipt or proof of purchase
- Item must be unused, in same condition you received it
- Original tags and packaging included
Return Instructions
To start a return, email us at [email protected] or use our Contact Us form. Include your order number in the subject line with details about your return request.
Once approved, you are responsible for shipping the return back to us. We recommend purchasing tracking or shipping insurance — we are not responsible for lost return packages.
Return address:
Xtrusion Overland
ATTN: Returns Department
11021 E. 28th St N, Suite 110
Wichita, KS 67226
Refund Process
Once we receive and inspect your return (verify unused condition, original packaging), we'll email you the refund approval — minus the 20% restocking fee and shipping. A credit will be applied to your original payment method. Refunds can take up to 14 days depending on your bank.
Damages & Issues
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate and make it right.
Unfortunately, we cannot accept returns on gift cards.
Cancellation Policy
Please note our cancellation policy. Refunds are deducted a 10% fee due to payment processing gateway charges.
If you need to cancel an order, contact us as soon as possible. Order cancellations are subject to our refund and cancellation policy.
Questions about our policies?
Our team is happy to clarify any terms, lead times, or policies before you place your order.
Product FAQ
What's the difference between an XTR1 and XTR3 bed rack?
Will your bed racks work with folding tonneau covers?
Which bed rack angle do I need: 9°, 13.3° or 20°?
20° — standard. Every truck except the Jeep Gladiator (Tacoma, Tundra, Ranger, Colorado/Canyon, Frontier, Titan, Maverick, F-150, F-250, Ram, Silverado/Sierra). The uprights follow the slant of the cab.
13.3° (13D) — soft topper. The Softopper, Fas-Top and Bestop racks for every truck except the Gladiator. The uprights stand closer to vertical to clear the canvas sidewalls, and the rack is built shorter front-to-back and taller (21"–24") so it sits inside the topper.
9° — Jeep Gladiator. Every Gladiator rack, standard and soft topper. 20° parts do not fit a Gladiator.
MOLLE plates, AXS gates, slide-outs, the awning upright kit and rooftop tent brackets fit all three angles. When you order corner brackets, Off-Road Reinforcement Plates or Parallel Bars, match the angle of your rack. Not sure which you have? Email us a photo and we'll confirm.
Will your bed racks work with a soft topper (Softopper, Fas-Top, Bestop)?
What's the weight capacity of an XTR1 or XBRS bed rack?
XBRS: 400 lbs dynamic off-road, 800 lbs dynamic on-road, and 1,500 lbs static — or OEM Bed Rail capacity, whichever is less.