THIRD PARTY PRODUCTS
Xtrusion Overland started supplying various brands that go hand in hand with our own products, to provide a complete service and help us grow. This includes products that are drop shipped. Please be advised that availability and lead times of those product are solely impacted by the third-party vendor's schedule. Many products are sold under an open inventory method, as the technology to sync inventories is limited, therefore please reach out if a specific product is needed by a specific date for us to double check with the supplier for you!
Any potential delay that occurs in the sourcing, processing, or drop shipment at the third party level will be communicated to the best of our ability to the customer.
ESTIMATED DATE | LEAD TIMES
The estimated lead time provided when you placed your order is JUST AN ESTIMATE. It is not a guarantee that the product will be shipped on that date. The estimated lead time gives you some sense of what the current times to source, cut, pack and ship takes. Many times the lead time can be shorter, but likewise it can extend, depending on factors such as previous demand and current supply. We manufacture many components in house, but extenuating circumstances such as down time for maintenance or unscheduled downtimes for repairs might impact dates as well as delays related to our sourced components. There is a constant flow of parts and shipments, and sometimes the visibility becomes a challenge to pinpoint exactly when your product will ship.
Feel free to check on your order at any time. Be aware that our customer service team may not be able to give you an exact date for completion but rest assured we are tracking your order and it will be built in the order that it was received.
Xtrusion Overland also reserves the right to cancel items from an order, offer an alternative substitution or issue refund accordingly when product is delayed at an unacceptable time frame or at the request of the customer.
